Information, Advice, Guidance and Support

Learn to Care offers a range of work-based learning and development opportunities to employers, employees and volunteers in the Kent area.  

We aim to:

• Enable you to maximise your chances of success by supporting you to choose the most appropriate learning to match your current job role and aspirations.

• Support you during your learning programme with appropriate advice and guidance in relation to your learning journey and employment responsibilities.

• Help you progress in learning and at work by developing your ability to learn, develop new skills and gain new qualifications.

• Help you to apply new learning to your current job role and support you with making decisions and choices to continue your professional development.

• Work alongside employers to provide up to date information and advice related to workforce development and funding opportunities.

• Promote and support equality of opportunity by providing services to meet the needs of all, regardless of ability, age, gender, sexual orientation, ethnicity or any other factor.

 We offer:

• Initial information, advice and guidance on learning options, qualifications, support with learning, funding and advice to employers.

• Embedded and on-going information, advice and guidance and support on learning and work issues through personal one to one tutoring, assessment and resources, and through access to specialist adult careers advisory services such as nextstep.

• Information, advice and guidance on progression routes within work-based learning as you reach the end of your current learning programme.

 We will:

• Maintain and publicise up-to-date information on all our courses, programmes and support service.

• Use trained and occupationally competent staff to embed and provide advice.

• Respond to all enquiries promptly.

• Refer to other learning providers and specialist organisations if we are not able to meet your needs in full. 

• We will treat all enquiries to the centre and any information we receive in complete confidence and will only share it with your permission.

Information, Advice and Guidance services can be accessed via:

• Course information brochures and flyers available from our website and our main enquiry line,        01227 844 449.

• One to one visits with an advisor who will visit you at your workplace.

• Advisory visits to discuss funding and learning opportunities with your employer.

• Support to you and your employer to access funding or refer you to the Train to Gain brokerage service.

Feedback on our services

We regularly seek feedback on our services to ensure that our services are continually developed and improved. If our services do not meet your expectations we aim to try and resolve any concerns informally at first. If the matter cannot be resolved full details of our complaints procedure can be found in the Learner Handbook and the Employer Commitment Pack or by telephoning the Operations Manager on 01227 844 449. You will receive a written response within 5 working days.

For further information call 01227 844 449