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Handling
Aggression & Violence in the Workplace
Thankfully violence
towards staff is rare but in some areas of health care, aggression
and threatening outbursts are all too common and these carry with
them the potential for eruption into violence.
The aim of this full
day course is to enhance the level of understanding when handling
difficult situations to reduce as much as possible the potential for
violence. (This course does not cover restraint techniques).
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The course covers
· Understanding
fear and anger
· Assessing
risks
· Recognising
the signs and triggers
· Managing
confrontation
· Avoiding
danger and defusing the situation
· Working
alone/visiting homes
· Protecting
yourself
Full course handout
provided
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